WSQ Customer Service Excellence (Level 1) (Classroom and Asynchronous e-Learning)

About This Course

Following are the course objectives.
• Understand and recognise the types of customers and triggers in the service environment that may lead to potential service challenges.
• Understand customer needs and expectations and cater to a diverse range of customers and their needs and expectations.
• Understand the qualities and characteristics of a service professional and demonstrate a professional image and persona of a service professional.
• Understand the importance of go-the extra- mile for service to oneself and the organisation
• Understand different methods to exceed customer expectations.
• Understand the principles of effective communication and demonstrate effective communication skills when interacting with customers and escalating unresolved service challenges.
• Understand and demonstrate the methods to escalate areas of improvement and service challenges through proper escalation channels.
• Create a positive customer experience by offering personalised service where possible.