CONFLICT MANAGEMENT
Training Provider: GUILFORD TRAINING CENTRE PTE LTD
Course Reference: TGS-2022017431
S$140
Original: S$280
Save S$140
About This Course
Identify and address the causes of conflict.
Create a positive climate for resolving conflicts.
What You'll Learn
Guilford recognise that workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can occur when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, bullying and anger. Its causes can range from personality clashes and misun-derstood communication to organisational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination.
Guilford believe that conflict can and should be managed and resolved. With tensions and anxieties at an all-time high due to the Covid-19 and racial inequity discussions at work, the chances for workplace conflict have increased. This course hopes to bridge the gap, especially for the older generation or practitioners and professionals. The target markets are the general businesses including the retails business, F&B frontline staff and also the kitchen staff.
It is imperative that enterprises act swiftly, so that they do not fall behind their collaborative competitors in the industry. To this end, it is
imperative that businesses up skill and equip themselves to manage workplace conflict, ways to communicate an organisation's conflict
resolution procedures and how to measure the effectiveness of those procedures.
Guilford believe that conflict can and should be managed and resolved. With tensions and anxieties at an all-time high due to the Covid-19 and racial inequity discussions at work, the chances for workplace conflict have increased. This course hopes to bridge the gap, especially for the older generation or practitioners and professionals. The target markets are the general businesses including the retails business, F&B frontline staff and also the kitchen staff.
It is imperative that enterprises act swiftly, so that they do not fall behind their collaborative competitors in the industry. To this end, it is
imperative that businesses up skill and equip themselves to manage workplace conflict, ways to communicate an organisation's conflict
resolution procedures and how to measure the effectiveness of those procedures.
Entry Requirements
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) & Workplace Literacy (WPL) Level 3
• The entry requirement will be ‘N’ level/’O’ level qualification and above and be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 3/’N’ level.
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (WPN) level 3/’N’ level
Required Years of Experience in Relevant Domain
At least 3 years working experience in the supervisory/team leader role.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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