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Service Excellence (Synchronous E-learning)

Name: Service Excellence (Synchronous E-learning)
Price: 305.5 SGD

Training Provider: BELLS INSTITUTE OF HIGHER LEARNING PTE. LTD.

Course Reference: TGS-2023037050

S$306

Original: S$611

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About This Course

The learner will be able to identify the different types of customers, their needs and expectations.

The learner will be able to demonstrate the qualities and characteristics of a service professional by providing excellent customer service and projecting a professional image and persona .

The learner will be able to apply effective communication skills when communicating and interacting with customers.

The learner will be able to apply different service excellence strategies when engaging a customer to exceed customer expectations by offering customised and personalised service.

The learner will be able to identify methods of escalating areas of improvement through feedback to enhance customer experience.

The learner will be able to escalate feedback on areas of improvement to improve customer experience and satisfaction.

What You'll Learn

Unfortunately, while consumer behaviour has changed, and service standards have been raised, not all establishments are aware of the importance of customer service’s impact on generating revenue, nor how to deal with it. This course seeks to address establishments’ need for customer service training, to raise awareness and competency in handling of customer expectations, so as to increase customer satisfaction and revenue.

Entry Requirements

Entry Requirements:
a) At least 18 years old
b) Have at least secondary 2 school education
c) Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPL Level 4)
d) Have the sufficient IT skills to use Zoom, email, and internet browsers