WSQ Customer Service Excellence (Level 4)
Training Provider: AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD.
Course Reference: TGS-2024049188
S$172
Original: S$572
Save S$400
About This Course
• Components of a service recovery framework.
• Criteria to evaluate effectiveness of service recovery framework.
• Process of setting service standards.
• Types of benchmarking criteria and key performance indicators to evaluate service quality and customer satisfaction.
• Procedures to conduct audits.
What You'll Learn
At the end of this course, learners will be able to develop organisation’s customer service framework to drive customer service excellence. This module is a part of an SCTP diploma programme.
Entry Requirements
Be able to speak, read and write English.
At least 16 years old.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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