Provide Product Advisory (Level 3)
About This Course
The "Provide Product Advisory" course equips learners, particularly in retail, customer service, and financial sectors, with essential knowledge and skills to offer accurate and relevant advice to customers. It emphasizes understanding product features, benefits, and limitations to enhance customer satisfaction, build trust, and drive business success.
This course targets individuals with supervisory or managerial experience in retail or related industries, as well as aspiring entrepreneurs seeking to improve their advisory skills.
Key sectors include:
Retail/Service: Focus on upselling, cross-selling, and maximizing transaction value while delivering exceptional customer service.
Financial Services: Emphasizes understanding complex products, building client trust, and navigating industry regulations.
The curriculum addresses vital skills such as identifying customer needs, applying effective communication strategies, and leveraging emerging market trends to provide informed advice. By mastering these skills, learners can enhance customer experiences, boost sales performance, and minimize risks like misinformation or liability claims.
As industries evolve, particularly with the rise of e-commerce and technology-driven operations, the demand for skilled product advisors is increasing. This course ensures learners stay ahead by understanding industry trends, mastering professional presentation techniques, and adapting to shifting customer expectations.
Aligned with the Skills Framework for Retail, the program supports organizations in developing specialized product knowledge and fostering long-term customer relationships. Whether you're enhancing existing expertise or preparing for entrepreneurial ventures, this course provides the tools to succeed in a competitive marketplace.
What You'll Learn
1: Assess types of customer requirements on products or services to build trust and relationships.
2: Apply knowledge of various product brands, styles, and trends to explain their features and usage to customers.
3: Apply appropriate communication skills to provide information on competitors’ products and consultation based on market and fashion trend.
4: Apply manufacturers’ guidelines to offer post-sales support on product safety, maintenance, and care.
5: Apply closing strategies to maximize additional sales opportunities and conclude customer visits on a positive note.
Entry Requirements
The Minimum Entry Requirements to ensure that learners can cope with the course as well as benefitting from peer learning through interaction are as follows:
1. Age: 25 years old and above
2. Minimum Education: Lower Secondary
3. Minimum PSLE English Language Score of C (pre-2021 system) or AL6 (post-2021 system)
4. Work experience: At least six months of relevant work experience in a related industry or completion of a Level 3 WSQ qualification in a relevant field.
5. Be able to speak, listen, and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4