PWM-Food Services: Customer Service Excellence (Chinese)
Training Provider: GUILFORD TRAINING CENTRE PTE LTD
Course Reference: TGS-2023038032
S$85
Original: S$170
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About This Course
This course is only for the low wage workers in the PWM-Food Services Sector.
This module will address today’s needs of employers who seek to ensure that all employees in the food service sector are aware of the importance of customer service excellence and are able to follow guidelines to provide positive customer service to a diverse range of customers.
What You'll Learn
This unit aims to equip the learner with the knowledge and application skills in providing positive customer service to a diverse range of customers. With this in mind, the target group for this module, “Customer Service Excellence” will be for:
● Existing food service sector employees including Barista / Bartender / Wine Server / Wine Waiter / Crew Leader / Baker / Cook / Server / Service Crew / Kitchen Assistant, who are required to provide positive customer service to a diverse range of customers
● New hires in the food services sector
● For learners from different industry or mid-career changers who wish to embark on their career in the industry
● Individuals who wish to learn about customer service excellence personally
This module will provide the learners with the knowledge and skills to follow guidelines to provide positive customer service to a diverse range of customers. The learning outcomes are as follows:
LO1. Recognise the Diverse Range of Customers and their Needs and Expectations
LO2. Develop a Positive Customer Experience by Offering Personalised Service
LO3. Exhibit the Qualities and Characteristics of a Service Professional
LO4. Understand the go-the-extra-mile service that will benefit oneself and the organisation
LO5. Identify Triggers in Service Environment
LO6. Articulate Effective Communication Skills when Interacting with Customers and Escalating Unresolved Service Challenges
LO7. Create a Professional Image and Persona
LO8. Develop feedback on areas of improvement and unresolved service challenges through proper escalation channels
● Existing food service sector employees including Barista / Bartender / Wine Server / Wine Waiter / Crew Leader / Baker / Cook / Server / Service Crew / Kitchen Assistant, who are required to provide positive customer service to a diverse range of customers
● New hires in the food services sector
● For learners from different industry or mid-career changers who wish to embark on their career in the industry
● Individuals who wish to learn about customer service excellence personally
This module will provide the learners with the knowledge and skills to follow guidelines to provide positive customer service to a diverse range of customers. The learning outcomes are as follows:
LO1. Recognise the Diverse Range of Customers and their Needs and Expectations
LO2. Develop a Positive Customer Experience by Offering Personalised Service
LO3. Exhibit the Qualities and Characteristics of a Service Professional
LO4. Understand the go-the-extra-mile service that will benefit oneself and the organisation
LO5. Identify Triggers in Service Environment
LO6. Articulate Effective Communication Skills when Interacting with Customers and Escalating Unresolved Service Challenges
LO7. Create a Professional Image and Persona
LO8. Develop feedback on areas of improvement and unresolved service challenges through proper escalation channels
Entry Requirements
• Able to converse. read and write in Chinese.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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