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PWM-Food Services: Customer Service Excellence

Name: PWM-Food Services: Customer Service Excellence
Price: 140 SGD
Rating: 4.5 (143 reviews)

Training Provider: SHRM COLLEGE PTE. LTD.

Course Reference: TGS-2023040749

S$140

Original: S$280

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About This Course

This course is only for the low wage workers in the PWM-Food Services Sector.

Course Objectives

After the completion of this course, learners will be able to apply the following learning outcome to their job:

Learning Outcome
LO1: Respond to the needs and expectations of various groups of customers.
LO2: Interpret triggers in the service environment that may lead to potential service challenges.
LO3: Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service.
LO4: Build a positive customer experience by offering customized and personalized service to exceed customer expectation.
LO5: Project a professional image and persona according organisational procedures.
LO6: Apply effective communication skills in customer interaction and escalating unresolved service challenges.
LO7: Identify and escalate areas of improvement and unresolved service challenges according to organisational procedures.

What You'll Learn

Learners for the Service Excellence Level 1 training will include for both new and existing customer service representatives. New entrants to the industry will benefit from acquiring the necessary skills to perform their roles effectively from the outlet. Meanwhile, existing staff can use the training as an opportunity to upskill, refresh their knowledge, and adapt to evolving industry trends.

Entry Requirements

Knowledge and Skills • No Formal Qualification & Lower Primary • Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 2 Workplace Literacy (WPL) Attitude • Positive Learning Attitude