PWM-Food Services: Customer Service Excellence Level 3
About This Course
This course is only for the low wage workers in the PWM-Food Services Sector.
Customer Service Excellence (Level 3) course is to train individuals holding supervisory and managerial roles in the food services sector to achieve customer service excellence in organisation through deep product knowledge and strong customer rapport.
The course will cover methods to help individuals develop knowledge of an organisation’s products and services to build strong rapport with customers. Managers will learn strategies to perform service quality and gap analysis and implement corrective actions to improve service standards. Coaching techniques will be taught, which managers will learn to apply on staff including preparing coaching plans to provide excellent customer service.
What You'll Learn
1) Describe the methods to develop product knowledge and services offered by the organisation, including approaches to establish customer rapport.
2) Apply service gaps analysis to identify key areas for improvement and implement corrective actions to improve service standards.
3) Apply techniques for coaching and monitoring individuals for service excellence, including preparing a coaching plan for individuals with customer service gaps.
Entry Requirements
WPLN Basic Literacy and Numeracy Level 3